Terms of service

Overview

Welcome to Rivelle Wellness!

The terms “we,” “us,” and “our” refer to Rivelle Wellness. Rivelle Wellness operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Rivelle Wellness is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 – Our Products

We have made every effort to provide an accurate representation of our products and services in our online store.

However, colors or product appearance may differ from how they appear on your screen due to the device you use and its settings.

We do not warrant that the appearance or quality of products or services purchased by you will meet your expectations or appear exactly as depicted in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase.

Rivelle Wellness reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Rivelle Wellness confirms acceptance.

We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout.

Purchases are subject to our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be displayed in your order confirmation.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices displayed in our online store may differ from prices offered elsewhere by third parties.

We may occasionally offer promotions that are governed by terms and conditions separate from these Terms. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases.

You agree to promptly update your account and other information, including your email address and payment information, so that we can complete transactions and contact you when needed.

Section 5 – Shipping and Delivery

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances outside our reasonable control.

For more information regarding expected delivery times and shipping conditions, please refer to our Shipping Policy.

Section 6 – Intellectual Property

Our Services, including all trademarks, branding, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Rivelle Wellness, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit material from the Services without our prior written permission.

Except as expressly provided herein, nothing in these Terms grants you any license or rights under any patent, trademark, copyright, or other intellectual property owned by Rivelle Wellness, Shopify, or any third party.

The Rivelle Wellness name, logos, product names, designs, and slogans are trademarks of Rivelle Wellness or its affiliates or licensors and may not be used without prior written permission.

Shopify’s name, logo, products, services, designs, and slogans are trademarks of Shopify.

Section 7 – Optional Tools

You may be provided with access to tools offered by third parties as part of the Services that we neither monitor nor control.

You acknowledge and agree that access to these tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.

We shall have no liability arising from your use of optional third-party tools.

Any use of third-party tools is entirely at your own risk and discretion.

We may also introduce new features, tools, or resources in the future. Such features will be considered part of the Services and subject to these Terms.

Section 8 – Third-Party Links

The Services may contain materials and links to websites operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites.

If you leave our Services to access a third-party website, you do so at your own risk.

We are not liable for harm or damages related to third-party websites or your purchase or use of products, services, resources, or content available through them.

Please review third-party policies carefully before entering into any transaction.

Section 9 – Relationship With Shopify

Rivelle Wellness is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with Rivelle Wellness.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Rivelle Wellness, including any injury, damage, or loss resulting from products or services purchased.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Rivelle Wellness.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and other third parties that may be located outside your country of residence.

Please review our Privacy Policy for further information regarding how we, Shopify, and our partners process personal information.

Section 11 – Feedback

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any lawful purpose, including commercial purposes.

You represent and warrant that you own or possess all necessary rights to the Feedback you provide and have disclosed any compensation or incentives received in connection with it.

Your Feedback must not violate the rights of any third party or contain unlawful, abusive, defamatory, obscene, or malicious material.

You are solely responsible for the Feedback you submit and its accuracy.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after an order has been submitted.

Section 13 – Prohibited Uses

You may access and use the Services for lawful purposes only.

You may not use the Services to:

• Violate applicable laws or regulations
• Infringe intellectual property or other rights
• Harass, abuse, intimidate, defame, or harm another person
• Transmit false or misleading information
• Send spam or unsolicited advertising
• Upload viruses or malicious code
• Collect or track personal information without authorization
• Impersonate another person or entity
• Circumvent security or access-control measures
• Scrape, copy, reproduce, sell, or exploit portions of the Services without permission

We reserve the right to suspend, disable, or terminate access if we determine that these Terms have been violated.

Section 14 – Agents

This section applies if you use, enable, or deploy software or services that take autonomous or semi-autonomous actions on behalf of a person or entity (“Agents”) to access or interact with the Services.

Agents must accurately identify themselves and must not conceal or misrepresent that interactions originate from automated systems.

We may restrict or prevent Agents from accessing or interacting with the Services, including through technical measures.

Agents may not circumvent CAPTCHAs, security systems, or other mechanisms intended to distinguish automated activity from human activity or restrict access.

Section 15 – Termination

We may terminate this agreement or your access to the Services, or any part thereof, in our sole discretion at any time where permitted by applicable law.

You remain responsible for amounts owed up to and including the date of termination.

Provisions that by their nature should survive termination will remain effective following termination.

Section 16 – Disclaimer of Warranties

Information presented through the Services is provided for general informational purposes.

We do not warrant the accuracy, completeness, or usefulness of such information.

Except as expressly stated by Rivelle Wellness, the Services and products offered through the Services are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, either express or implied, to the fullest extent permitted by applicable law.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

Section 17 – Limitation of Liability

To the fullest extent permitted by law, Rivelle Wellness, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, loss of profits, revenue, savings, data, or replacement costs.

Certain jurisdictions do not permit some limitations of liability, in which case those limitations may not apply to you.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless Rivelle Wellness, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, claims, and reasonable legal expenses arising from:

1. Your breach of these Terms;
2. Your violation of applicable law or third-party rights; or
3. Your access to and use of the Services.

Section 19 – Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by law.

Any unenforceable portion will be considered severed from these Terms without affecting the validity of the remaining provisions.

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted on our website constitute the entire agreement governing your use of the Services and supersede prior agreements, communications, and proposals relating to the Services.

Section 21 – Assignment

You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations where permitted by applicable law.

Section 22 – Governing Law

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Rivelle Wellness is headquartered, subject to any mandatory consumer protection laws that apply to you.

Section 23 – Headings

Headings used in these Terms are included for convenience only and do not limit or otherwise affect the provisions of these Terms.

Section 24 – Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.