Shipping policy
Shipping Policy
At Rivelle Wellness, we’re committed to making your shopping experience simple, reliable, and stress-free. Below you’ll find everything you need to know about shipping and delivery.
Free Shipping Across the USA
We offer FREE standard shipping on all orders within the United States.
There is no minimum order value required and no hidden shipping fees at checkout.
Estimated Delivery Time
Most orders are delivered within:
6–10 business days
Business days are Monday through Friday and do not include weekends or public holidays.
Please note that delivery times are estimates. During busy periods, holidays, severe weather, or unexpected carrier delays, your order may occasionally take a little longer to arrive.
Order Processing
Once your order has been placed, our team will begin preparing it for shipment as quickly as possible.
After your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking Your Order
Once tracking information has been provided, please allow a short period for the carrier’s tracking system to update.
You can use your tracking details to follow your package as it makes its way to you.
If your tracking has not updated for several days, don’t worry. Carriers may occasionally experience delays in scanning packages while they are in transit.
Incorrect Shipping Information
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will do our best to update your information before the order is processed or shipped.
Once an order has already been processed or shipped, we cannot guarantee that the delivery address can be changed.
Rivelle Wellness is not responsible for packages that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout.
Delayed Orders
Although most orders arrive within the estimated 6–10 business day delivery window, occasional delays may occur due to circumstances outside our control.
If your order appears to be significantly delayed, please contact our customer support team and we’ll be happy to help investigate the issue.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around your property or designated delivery area
- With other members of your household
- With neighbors
- With your local delivery carrier
If you still cannot locate your package, please contact our support team so we can help you investigate the situation.
Multiple Packages
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one package and separate tracking information.
There are no additional shipping charges if your order is delivered in multiple packages.
Need Help?
If you have any questions about your order, shipping, or delivery, please contact the Rivelle Wellness support team at:
Please include your order number so we can assist you as quickly as possible.