Returns & Refunds

At Rivelle Wellness, we want you to feel confident when shopping with us. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it

• Unused and unopened

• In its original packaging

• Accompanied by your receipt or proof of purchase

To request a return, please contact us at steve@syntalent.net.

If your return is accepted, we’ll provide you with a return shipping label along with instructions on how and where to send your package.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

For any questions regarding a return, you can contact us at steve@syntalent.net.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.

Where possible, please include your order number and photos of the item to help us resolve the issue quickly.

Exceptions & Non-Returnable Items

For hygiene and safety reasons, certain personal-care or beauty products may not be eligible for return once they have been opened or used.

Other non-returnable items may include:

• Perishable goods

• Custom or personalized products

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Please contact us if you are unsure whether your item is eligible for return.

Sale items may also be excluded from returns unless otherwise stated.

Exchanges

The quickest way to receive a different item is to return the product you currently have and, once your return has been accepted, place a new order for the item you would like.

European Union 14-Day Cooling-Off Period

If your order is being delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be in the same condition in which they were received, unused, with their original packaging and accompanied by proof of purchase, except where applicable consumer law provides otherwise.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at steve@syntalent.net.